Purpose
This qualification provides a pathway to work in the hospitality and events industries as a business or operations manager and provides a background for key required skills for making operational decisions including managing staff, planning, marketing, and finances within a hospitality setting. Graduates also have detailed knowledge of industry requirements, safety, and legislation.
Graduates will be prepared for roles that require them to operate independently where they may have responsibility for supervising or managing others and making a range of operational business decisions.
This course covers skills and knowledge that is generally applicable across a wide range of more specific settings (café, bar, restaurant, hotel, casino, event venues, tourism organisations, etc). While this course is suitable for someone who has not worked in a hospitality or management context in the past, some roles which include general service provision in these environments may require additional basic training to meet specific requirements in relation to food handling, alcohol service, cooking operations or gambling, for example, which may require additional training or licenses not included in this course.
Learner Characteristics/ Client Cohort
This course is available to overseas students wanting to work in Hospitality Management in Australia and
- • Looking for new or better opportunities in their career
- • Seeking to change careers
- • Seeking better opportunities for work and studying in Australia
- • Seeking a pathway to higher education qualifications
Students would be expected to have some experience in either hospitality service or management or both, however some students will have some relevant existing skills, knowledge or experience and therefore RPL is available to ensure that those are recognized and the amount of training is adjusted accordingly.
Please refer to the
Recognition of Prior Learning
section later in this document.
Qualification Entry Requirements
There are no entry requirements for this qualification.
Pathway
The SIT60322 Advanced Diploma of Hospitality Management (Tourism stream) will provide a pathway to work in the hospitality, events and tourism industries in small and large organisations, such as cafes & restaurants, nightclubs, pubs & bars, casinos, event venues, tourism organisations and accommodation establishments.
Possible job titles include:
- • restaurant manager
- • functions centre manager
- • operations manager
- • events manager
- • banquet or function manager
- • business manager
Students who complete this course may also wish to continue their vocational studies by undertaking other specialist qualifications in the Tourism, Travel and Hospitality or other Training Packages, or in higher education management or hospitality qualifications.
Industry/ Enterprise/ Licensing Requirements
The unit SITHFAB021 Provide responsible service of alcohol (RSA) covers the RSA skill and knowledge requirements for RSA certification common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases, after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
No other licensing, legislative or certification requirements apply to this qualification at the time of publication.
Entry Requirements
To enrol in this course, international students must provide evidence that they:
- • Are at least 18 years of age
- • Have successfully completed Diploma or higher qualification in Australia, or an equivalent overseas qualification
- • Meet one of the following English proficiency requirements:
- • Have appropriate Language, Literacy and Numeracy (LLN) levels, as determined by Clinton Institute via the LLN test administered prior to enrolment
* Evidence of a valid IELTS score of 6.0 or other equivalents in English Language tests including Test of English as a Foreign Language (TOEFL iBT), Pearson Test of English (PTE), Doulingo English Test, and Cambridge English (CAE).
*Successfully complete the pathway with recognized ELICOS providers, as determined by Clinton Institute via exit score of IELTS score of 6.0 equivalents.
*Student have successfully completed their Year 12 or equivalent in English Language
The LLN test will be conducted by a suitable Trainer and Assessor or the Director of Studies.
The LLN assessment includes a written test and interview to complete the verbal component of the test. For international students applying from their home country this will be completed during a skype interview. For all students applying within Australia the test will be completed during an interview at the RTO.
The LLN test assists the RTO to assess whether students’ LLN skills are at a level suited to the course requirements. It also assists our trainers to prepare individual learning plans for each successful applicant where skill weaknesses are identified. The RTO will work with successful applicants to ensure their skills are at the required level by the completion of their training.
For international Students, it is a condition of entry that upon acceptance, students provide evidence of having an Australian Student Visa (subclass 500). Please refer to the government website for information about applying:
https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/student-500
Assessment Modes
Written Assessment in the Classroom:
This is where students respond to written questions or case scenarios, preparing written reports, completing projects, self-reflection, and other written assignments, while attending the class room and being supervised by the Assessor.
Simulated Practical Assessment:
This is where the Assessor observes the learner demonstrate the integrated application of skills and knowledge in a simulated environment which may be in a classroom setting.
Work Placement Log:
This is where students record, and their Work Placement Host verifies, the individual shift attendances at the student’s assigned work placement venue for training in accordance with their Work Placement Agreement. The Work Placement Log is submitted as evidence of attendance at the training venue. No additional time is allocated as practical assessment of the log as it replicates what the student would typically be required to complete as an employee in a real workplace.
Workplace Assessment:
This is where the Assessor conducts an observation of the learner demonstrating the integrated application of skills and knowledge in the workplace, to the required industry standard.
Units of Competency
Cluster name of applicable | Unit |
---|---|
Work placement cluster | SITHIND008 Work effectively in hospitality service |
SITXCCS015 Enhance customer service experiences | |
SITXCCS016 Develop and manage quality customer service practices | |
SITXCOM010 Manage conflict | |
SITXHRM009 Lead and manage people | |
SITXMGT004 Monitor work operations | |
Working in industry cluster | SITHIND006 Source and use information on the hospitality industry |
SITEEVT020 Source and use information on the events industry | |
Finance cluster | SITXFIN009 Manage finances within a budget |
SITXFIN010 Prepare and monitor budgets | |
Tourism cluster | SITTTVL001 Access and interpret product information |
SITXCCS019 Prepare quotations | |
Events operations cluster | SITEEVT026 Manage event production components |
SITEEVT028 Manage on-site event operations | |
Stand-alone units | BSBFIN601 Manage organisational finances |
BSBOPS601 Develop and implement business plans | |
SITXFIN011 Manage physical assets | |
SITXHRM008 Roster staff | |
SITXHRM010 Recruit, select and induct staff | |
SITXHRM012 Monitor staff performance | |
SITXGLC002 Identify and manage legal risks and comply with law | |
SITXMPR014 Develop and implement marketing strategies | |
SITEEVT023 Plan in-house events | |
SITHKOP014 Plan catering for events or functionss | |
SITEEVT031 Determine event feasibility | |
SITHFAB021 Provide responsible service of alcohol | |
SITXCCS010 Provide visitor information | |
SITXCCS012 Provide lost and found services | |
SITHIND005 Use hygienic practices for hospitality service | |
SITXMGT005 Establish and conduct business relationships | |
BSBTWK503 Manage business resources | |
BSBTWK501 Lead diversity and inclusion | |
SITXWHS008 Establish and maintain a work health and safety system |